The Glenloch Centre is based at Whitehills Health and Community Care Centre (WHCCC), Forfar.
The Glenloch Centre is registered with the Care Inspectorate. We were inspected on 21 July 2016. Our report is accessible online at www.careinspectorate.com
The Glenloch Centre supports people with a physical disability through a range of activities to develop, regain, adapt or maintain their skills so they can live safely in their home. We can work with people either at the Centre or in their own home/ community setting.
For example, we may be able to support people to:
The service enables people to set their own individual short and long term goals that are relevant to them in meeting their needs. Other services can also be contacted that might support people achieving their goals. We ensure appropriate consideration is given to how we will meet the support needs of people receiving a service including their social; cultural and spiritual needs.
Who can use the Service?
How do people get referred to the Glenloch Centre?
People can refer themselves to the Glenloch Centre by phoning us or by completing the referral form available on the Angus Council website (www.angus.gov.uk). Social Work staff, NHS staff or GPs can also refer people by completing a referral form. If the individual does not have an active care management worker they will need to be referred to the local team prior to being offered a place at the Glenloch Centre. This will determine whether they are eligible for assistance to meet the cost of receiving a service from the Glenloch Centre.
Following referral to the service a member of staff will make contact with the referred person and arrange to visit them at home or for them to attend the Centre. They will discuss the reason for the referral and gather information about the person and what they want to achieve through attending. This will support staff determining whether the Glenloch Centre can provide them with a service or not.
A support plan will be developed and staff will also hold reviews to ensure the referred person and their carer(s) are happy with the service.
Is there are charge for receiving the Glenloch Service?
There is a charge for receiving a service from the Glenloch Centre. We will discuss these with the person as they are subject to changes. The person may be entitled to assistance in meeting the cost of the service charge and a financial assessment may need completed.
If the person declines a financial assessment they will pay the full cost of the session they require. They must still have an assessment by care management.
If you would like to visit the centre or speak to someone about the Glenloch Centre, please contact us on (01307) 475111.
A couple of stories from people who have attended the Centre:
Margaret, 43, was referred to the Glenloch Centre by her Speech and Language Therapist due to difficulties with her memory and speech. Margaret had low confidence and relied on her husband for most things. Margaret initially was reluctant to communicate especially within a group environment. She was often upset and worried what others thought of her. On a one to one basis, we supported Margaret with her communication through the practical activity of jewellery making as this was an area of interest. We followed the guidance of the Speech and Language Therapist and involved them in Margaret’s reviews. We encouraged Margaret to name words, describe words/ actions she was undertaking and over time she developed confidence in her communication. She was able to chat with peers and make telephone calls as she had stopped doing this. At her final review Margaret advised “I’m very thankful and grateful for the experience. I focus on what I can do and not what I can’t do. I do more chores at home now because I’m more confident. I have more confidence to make phonecalls, I attended a work reunion and hope to sell my jewellery at a car boot sale”.
Jean, 78, was referred to the Glenloch centre by her social work care manager. At the time of the referral Jean was temporarily living in a care home setting awaiting the offer of more suitable housing as it had been deemed unsuitable for her to return to her own home. We agreed to support Jean through attendance at Glenloch to assess her needs and requirements for her new accommodation (in conjunction with Occupational Therapists) and her ability to undertake meal provision tasks. Jean also wanted to be more independent and involvement and advice from Physiotherapy was sought. A number of exercises were provided and Jean received the support she required to do these. Through time Jean was also able to reduce the level of care/ assistance she required when she moved into supported housing accommodation. Jean was very motivated and had a strong “can do” approach. This determination came across very positively although Jean remained realistic about what the future might hold for her.
David, 58, was referred to the Glenloch Centre due to difficulties he was experiencing following a stroke. David lacked confidence in his abilities and he felt his mobility was now very slow. David was also low in mood and was struggling to identify any positives in his life.
We supported David in relation to his mobility. We liaised with physiotherapy and supported David with the exercises he was provided with. Within his initial 6 weeks David’s mobility improved which in turn increased his motivation to do more. David has also been able to return to his hobby of bowling due to the improvements in his mobility and confidence. The bowling club were successful in getting an adapted wheelchair allowing him to sit whilst bowling on the green.
Colin was diagnosed with a permanent long term condition in his early 50s. He is a permanent wheelchair user and relies on his wife, family and carers to meet his needs. Although Colin’s home is suitable for him he spends a lot of time in his own home and can feel isolated as a result. Colin enjoys attending the centre once a week as he is able to socialise with people and maintain his skills. It was also important for Colin and his wife that he feels safe whilst he is away from his home and through attending the centre they are both reassured that the facilities within the centre are suitable for Colin.